Frequently asked questions
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Is fuel included?
No. Fuel is yours — note how full the tank is at handover and bring it back the same. Insurance is part of every listing.
Can I take the car to another city?
Yes. On a rental with a driver, the agency's own mileage allowance applies, and travel to Gilgit-Baltistan and interior Balochistan needs the agency's prior approval and a 4x4. For a trip out of the city, you can also book a Northern tour: the vehicle comes with its driver, priced per day, plus the driver's night allowance for each night away and a per-day surcharge on harder regions such as Hunza or Skardu. Coasters and vans run intercity by the day too.
Is there a mileage limit?
Each car states its own daily kilometre allowance and the rate beyond it, on its page and again on your quote — allowances differ by car and by agency, so check the one you are booking rather than assuming a standard.
What happens if the car breaks down?
Contact the agency first — their number is on your booking. They are responsible for the car and for getting you moving. If you cannot reach them, message RentGari support and we will chase them.
What if I have an accident?
Cars on RentGari carry comprehensive insurance. You are liable for the excess, and the amount is set by the agency and stated in the rental agreement you sign at handover — read it before you drive away. Report any incident to the agency straight away, and photograph the damage.
Can I rent with a foreign licence?
Yes, with an International Driving Permit, or your home-country licence together with a certified English or Urdu translation. Visitors must also show a passport with a valid Pakistani visa.
Do you deliver to the airport?
Where the agency offers airport delivery, yes — choose it at checkout and add your flight number and landing time, and the agency confirms the handover with you on WhatsApp. Any fee is shown before you book.
How do I cancel?
From your booking page, free, until two days before the start date — nothing is charged online, so there is nothing to refund. Closer to the start, contact the agency: they decide, and any fee is settled with them.
Is there a deposit, and what can be deducted from it?
Bookings with a driver take no deposit. When the car is back, the agency issues a final bill in the app listing any extra kilometres, fuel short of the pick-up level, late return beyond the grace period, new damage (with photos) and traffic challans or M-Tag tolls from your rental. You can dispute any line, and the agency answers on the bill.
Can someone else drive the car?
Only drivers named on the booking are covered by the insurance. If someone else needs to drive, tell the agency before pick-up — they verify that person's CNIC and licence and add them to the agreement.
Does the car come with a driver?
Yes. For now every car is rented with a driver. The driver's daily rate is set by the agency and included in the price on the car's page, so you see the total before you book. Anything beyond the agreed hours is settled with the agency.
What is the minimum rental period?
One day. There is no minimum booking length, though weekly and monthly rates work out considerably cheaper per day.
Can my company rent cars?
Yes. Create a company account, add colleagues as admins or bookers, and book any service for the company — rentals, wedding cars, tours, coasters or monthly contracts, which are priced per month with a driver as a separate monthly rate. Each booking is paid to the agency as usual until RentGari approves your company for invoice billing; after that, agencies bill your company bookings on one monthly invoice per agency, which admins see in the company account.
How do points and tiers work?
Having your documents checked at the counter on your first pickup, and completing rentals cleanly, earns points on your account. Booking with a driver never needs points, since the driver is the one on the licence.